Refunds
Approval required by LiftGator Liftgates. If the product is a standard product for LiftGator and is shipped back to LiftGator Liftgates in brand new condition with no damage, LiftGator will refund the price of the of the product less freight costs. Customer is responsible for freight to and from. Approval required before shipping.
To be eligible for a return, your item must be new, unused with no damage. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without written approval.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@LiftGator.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@liftgator.com to coordinate approval and logistics.
Shipping Returns
Once approved, you may ship your item to:
LiftGator Liftgates
501 Oakwood Road
Watertown, SD 57201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@LiftGator.com for questions related to refunds and returns.